Privacy Policy

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This privacy policy states how Play N Stay, Inc. (Play N Stay) uses and protects any information that you give Play N Stay when you come to our site and/or facility. We are committed to ensure that your privacy is protected.

 

What Information Collected

We collect some information automatically from visitors to the site through the use of “cookies” (or other technologies such as pixel tags and web beacons). This information helps us better understand what visitors are interested in and helps us improve our site.  Cookies may collect things such as the following: your domain name and host for Internet access; the Internet address of the site from which you came; the date and time of your access; your computer's IP address and information about its operating system, browser and host; the date and time you access the site and the pages you visit.

We also may employ tracking mechanisms from third-parties to help compile aggregated statistics regarding the operations of our site. Your privacy is important to us. To ensure your privacy we prohibit tracking mechanisms on our site that are used by third-parties to collect or access your personal information.

You may set your browser settings to block cookies or be notified when you receive a cookie. However, if you turn cookies off, you may not have access to some of the site's services and features.

For Play N Stay Customers: to gain access to customer portal resources, the kinds of personal information we request about you include, but are not limited to: your name, address, email address, telephone number, city, state and zip code, pet information, veterinarian information, as well as credit card number for payment for services rendered and/or pre-paid packages.    

 

Why Information Collected

 

Play N Stay uses personal information we collect to better serve its clients. For example, and without limitation, if you are a client, from time-to-time, we may send package expiration notices, birthday wishes, boarding/daycare confirmations, vaccination reminders, and payment receipts.  Because this information is important to your interaction with Play N Stay, you may opt-out of receiving these communications, though we encourage you to receive communications for better service. 

 

Security

The site has security measures in place to protect the loss, misuse and alteration of the information under our control.  While we will do the utmost to protect your personal and other information submitted to this site, we cannot absolutely guarantee the security of personal information or other information in any form.  

 

Third-Party Sites and Services

If you visit our customer portal login page, you will log directly into our third-party software, PetExec. See their terms of use and privacy policy for information about what data they collect if any.

PetExec may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Play N Stay's website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All credit card payment gateways used by Play N Stay adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

When you submit an online payment through our customer portal via a credit card the transaction, the transaction is managed through Petexec, Inc and/or First Data Corporation.   See terms of use and privacy policy for these companies on their websites.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Privacy Policy Questions

If you have concerns or questions about Play N Stay's privacy policy, please contact us at playnstay@playnstay.com

724 W Rosewood Ave

Spokane, WA 99208

(509) 325-0581

Copyright ©2017, Play N Stay, Inc. All rights reserved.

Hours:

Monday - Friday 7 am - 6 pm

Closed Weekends